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Data Analyst with 4+ years in financial services and healthcare
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Competencies
Conducted comprehensive data analysis using statistical and analytical tools to support business insights.
Written and optimized SQL queries to extract, manipulate, and analyze large datasets for various reporting needs.
Designed and maintained dashboards and reports using tools like Tableau and Power BI to communicate findings.
Utilized Excel for data cleansing, analysis, and creating complex reports with PivotTables and macros.
Managed and coordinated data projects from initiation to completion in cross-functional teams.
Education
Summary
Experienced data analyst with a focus on reporting, visualization, and data-driven decision support.
Key Achievements
- Developed and implemented data reporting processes reducing manual effort by 30%.
- Led data analysis projects supporting strategic decision-making in finance department.
- Created dashboards and visualizations for executive reports and KPI tracking.
Experience
Customer Service Agent
Provided customer service via phone and digital Channels., Handled issue resolution and case follow-up., Met quality and satisfaction metrics.
Data Entry Agent
Recorded and verified data in internal systems., Handled confidential information with accuracy and responsibility.
Sales Representative
Managed sales and client acquisition., Presented products and closed sales.
Tech Support Agent
Provided technical support to customers., Troubleshot hardware and software, For Phone And Internet Services.
Customer Service Agent
Assisted customers and handled inquiries With a Packages And Delivery Orders.