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Customer Service and Quality Control Specialist with diverse experience
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Competencies
Provided customer support via phone, chat, and email for banking services.
Verified offer accuracy, developed weekly reports, and trained new staff.
Supervised multiple teams ensuring productivity and addressing team needs.
Maintained inventory controls and supported department functions.
Used Excel, Adobe programs, video editing, and basic computer skills in tasks.
Education
Languages
Summary
Experienced team supervisor and quality control specialist with a background in customer service, training, and inventory management, proficient in technical tools and supporting departmental operations.
Key Achievements
- Supervised 6 teams and over 30 employees at ICON SOLUTIONS GROUP S.A.
- Verified accuracy of offers and created productivity reports in quality control roles
- Trained new agents and supported department inquiries across multiple roles
Experience
VACATIONER
Maintain inventory control
CUSTOMER SERVICE
Customer support via phone, chat and/or email.
QUALITY CONTROL
Verify accuracy in submitted offers and create the daily, weekly and monthly report of productivity
QUALITY CONTROL (trainer)
Train new agents for the dept.
PAYMENT PROCESSING SUPPORT
Assisting different teams with questions regarding their departments.
SUPERVISOR
Supervise 6 different teams and over 30 people to reach their goals in productivity and check constantly on their needs and feedback.
Supervised practice in advertising area
Assist publicist in assigned functions