Pablo - Back Office Analyst with 4+ years in financial and support services

Utilized Excel for reporting, trend analysis, and developing recurring solutions across roles.

Handled customer inquiries professionally and efficiently in credit card and technical support contexts.

Managed data analysis, monitoring, and reporting using tools like Power BI and internal systems.

Provided technical assistance for payment platforms and internal systems, documenting incidents for product teams.

Support internal teams by analyzing customer loan data and resolving account issues efficiently., Ensure accurate data entry and validation for auto finance operations., Assist in generating reports and improving workflows through data insights using Excel., Collaborate with cross-functional...

Handled customer inquiries and requests related to credit card products, ensuring clear, professional, and efficient service in English., Accurately recorded and updated customer information, maintaining proper handling of sensitive data., Utilized internal tools and spreadsheets to track cases,...

Provided specialized technical support to international clients using payment platforms, communicating fluently in English., Monitored and documented technical incidents step-by-step, generating reports for product and development teams., Collaborated with cross-functional teams to resolve complex...