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Back Office Analyst
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Competencies
Utilized Excel for reporting, trend analysis, and developing recurring solutions across roles.
Handled customer inquiries professionally and efficiently in credit card and technical support contexts.
Managed data analysis, monitoring, and reporting using tools like Power BI and internal systems.
Provided technical assistance for payment platforms and internal systems, documenting incidents for product teams.
Fluent in Spanish and English, facilitating communication in diverse customer and team environments.
Education
Languages
Summary
Experienced in back-office analysis, customer service, and technical support within financial services and digital platforms.
Key Achievements
- Supported internal teams by analyzing customer loan data and resolving account issues efficiently at Sutherland Global.
- Handled credit card customer inquiries, maintaining accurate data and professional service at Concentrix.
- Provided technical support for payment platforms, utilizing advanced Excel and documentation to improve operational efficiency at Sitel.
Experience
Back Office Analyst
Support internal teams by analyzing customer loan data and resolving account issues efficiently., Ensure accurate data entry and validation for auto finance operations., Assist in generating reports and improving workflows through data insights using Excel., Collaborate with cross-functional...
Credit Card Core Customer Service
Handled customer inquiries and requests related to credit card products, ensuring clear, professional, and efficient service in English., Accurately recorded and updated customer information, maintaining proper handling of sensitive data., Utilized internal tools and spreadsheets to track cases,...
Worldpay Technical Support Specialist
Provided specialized technical support to international clients using payment platforms, communicating fluently in English., Monitored and documented technical incidents step-by-step, generating reports for product and development teams., Collaborated with cross-functional teams to resolve complex...