Dedicated data analyst with expertise in market research, data visualization, and cross-team collaboration to inform strategic decisions.
Utilized statistical methods and tools to interpret complex data for business solutions.
Created and maintained dashboards and reports to communicate data findings effectively.
Conducted research projects to gather consumer insights and market trends.
Worked with marketing, sales, and product teams to align data analysis with strategic goals.
Infolink
Assisting escalated calls with clients in the pharmaceutical field., Supervising operators that handle the eligibility and benefits on behalf of Providers (Doctors) for patients., Verifying information such as deductibles, out pockets and many other benefits though Medical Insurances.
Vista Home Inc.
Cold calling and Retention., Calling potential customers to offer brand new home roof., Managed the Customer satisfaction service referral., Managed collection with actual clients who had pending payments., Assisted clients in resolving their debt collection.
Propio LLS
Interpreting medical calls throughout the US and UK., Assisting Doctors or any other medical staff with LEP (Low English Proficiency) from regular checkups to Surgical Procedures., Randomly assisting 911 calls and other financial, Insurances inbound and outbound calls., Offering excellence in customer services satisfaction in interpretations.
Power ISA
Diploma
Bachelors Degree
Certificate
Certificate of Attending Seminar
TOEFL Certificate
TKT
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Reaching out to prospects that are interested in acquiring different types of Industry chemicals (Acids, bases, organic, inorganic, surfactants, dyes, Metalloids, and adsorbents)., Contacting them via email, calls or text., Seeking new clients in the area.
Datamark Inc.
Assisting Medical calls with interpretations with Doctors and patients or any other medical staff., Inbound calls and three way assisting process., Consultations and procedures were interpreting verbatim on live stage scenarios.
Service Craft
Managing inbound calls from a vast variety of Providers and Suppliers., Guiding different routes and deliveries across the US.