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Data Analyst with 4 years in market research and analytics
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Competencies
Utilized statistical methods and tools to interpret complex data for business solutions.
Created and maintained dashboards and reports to communicate data findings effectively.
Conducted research projects to gather consumer insights and market trends.
Worked with marketing, sales, and product teams to align data analysis with strategic goals.
Education
Summary
Dedicated data analyst with expertise in market research, data visualization, and cross-team collaboration to inform strategic decisions.
Key Achievements
- Performed detailed data analysis leading to actionable insights for marketing strategies.
- Developed comprehensive reports and dashboards that enhanced decision-making processes.
- Collaborated with cross-functional teams to improve data collection and analysis techniques.
Experience
A.I. Agent (Team Leader)
Assisting escalated calls with clients in the pharmaceutical field., Supervising operators that handle the eligibility and benefits on behalf of Providers (Doctors) for patients., Verifying information such as deductibles, out pockets and many other benefits though Medical Insurances.
Sales Representative
Cold calling and Retention., Calling potential customers to offer brand new home roof., Managed the Customer satisfaction service referral., Managed collection with actual clients who had pending payments., Assisted clients in resolving their debt collection.
Medical Interpreter
Interpreting medical calls throughout the US and UK., Assisting Doctors or any other medical staff with LEP (Low English Proficiency) from regular checkups to Surgical Procedures., Randomly assisting 911 calls and other financial, Insurances inbound and outbound calls., Offering excellence in customer services satisfaction in interpretations.
Inside Sales Representative
Reaching out to prospects that are interested in acquiring different types of Industry chemicals (Acids, bases, organic, inorganic, surfactants, dyes, Metalloids, and adsorbents)., Contacting them via email, calls or text., Seeking new clients in the area.
Medical Interpreter
Assisting Medical calls with interpretations with Doctors and patients or any other medical staff., Inbound calls and three way assisting process., Consultations and procedures were interpreting verbatim on live stage scenarios.
CSR
Managing inbound calls from a vast variety of Providers and Suppliers., Guiding different routes and deliveries across the US.