Experienced in monitoring logistics operations, providing quality customer support, and managing technical issues. Known for a proactive approach and effective communication across teams.
Tracked shipment statuses and managed operational flow to support logistics functions.
Provided support and communication to customers via various channels, ensuring issue resolution and satisfaction.
Reported and escalated delivery and operational incidents to support process improvements.
Resolved technical issues for retail and customer support clients, providing Tier 2 assistance where required.
Lean Solution Group
Monitored and updated shipment status using internal tracking systems., Reported incidents related to delivery delays, cargo issues, or personnel availability., Ensured timely communication between operations, drivers, and supervisors., Supported compliance with delivery schedules and operational...
Foundever
Assisted customers with technical and retail inquiries., Documented cases and followed escalation procedures.
Transcom Colombia
Managed quality, pricing, authenticity, and retail-related cases.
Konecta
Monitored compliance during certified examinations.
High School Diploma
Higher Technician
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