Paloma - Data Analyst with 5+ years of experience in financial services

Victoria de Durango, Durango, Mexicoen

Developed and implemented data models that improved reporting accuracy.

Led data analysis projects that supported strategic decision-making.

Published on CazVid

Summary

Experienced data analyst with a strong background in financial data management, reporting, and analysis, committed to delivering actionable insights.

Key Achievements

Progressed from junior analyst to senior data analyst in five years, gaining expertise in data management and reporting.

Skills

Data AnalysisAvanzado

Performed complex data analysis to support financial reporting and business insights.

SQLAvanzado

Wrote and optimized SQL queries for data extraction and manipulation.

ExcelAvanzado

Utilized Excel for data modeling, pivot tables, and advanced formulas.

Data VisualizationIntermedio

Created dashboards and visual reports for stakeholder presentations.

Experience

Bilingual Customer Service Agent

Qualfon

Agu.2022 - Jul.2024

Customer service telephone representative in areas such as auto insurance, membership services, appliance warranty services, health insurance, roadside assistance services, making membership payments for various companies, issuing refunds.

Interpreter

Human Quality

Agu.2024 - Jan.2025

Interpreter English/Spanish for various companies such as banks, hospitals, doctors, medical offices, emergency services, government offices, department stores.

Customer Service Agent

ResultsCX

Jan.2025 - May 2025

Customer service for Home Depot. Tracked packages, made claims, helped customers with app or website issues like log in issues, payment issues, update personal information.