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Paloma
Bilingual Customer Service Agent
Contato
Competências
Performed complex data analysis to support financial reporting and business insights.
Wrote and optimized SQL queries for data extraction and manipulation.
Utilized Excel for data modeling, pivot tables, and advanced formulas.
Created dashboards and visual reports for stakeholder presentations.
Formação acadêmica
Resumo
Experienced data analyst with a strong background in financial data management, reporting, and analysis, committed to delivering actionable insights.
Principais conquistas
- Developed and implemented data models that improved reporting accuracy.
- Led data analysis projects that supported strategic decision-making.
- Progressed from junior analyst to senior data analyst in five years, gaining expertise in data management and reporting.
Experiência
Bilingual Customer Service Agent
Customer service telephone representative in areas such as auto insurance, membership services, appliance warranty services, health insurance, roadside assistance services, making membership payments for various companies, issuing refunds.
Interpreter
Interpreter English/Spanish for various companies such as banks, hospitals, doctors, medical offices, emergency services, government offices, department stores.
Customer Service Agent
Customer service for Home Depot. Tracked packages, made claims, helped customers with app or website issues like log in issues, payment issues, update personal information.