Pamela - Junior Civil Engineer with diverse experience in civil design, customer service, and bidding analysis

Barranquilla, Atlántico, Colombiaen

Designed engineering drawings using AutoCAD Civil 3D, ensuring compliance with project standards.

Managed customer inquiries and support efficiently across multiple roles, enhancing client satisfaction.

Published on CazVid

Summary

Dedicated civil engineer with hands-on experience in technical design, customer support, and bidding analysis. Adept at leveraging technical skills and client interaction to deliver impactful solutions.

Key Achievements

Contributed to bidding processes through detailed budget analysis and platform revision, improving proposal accuracy.

Skills

AutoCAD Civil 3DIntermediate

Proficient in creating and editing detailed engineering drawings for civil projects.

Customer ServiceIntermediate

Experienced in providing prompt support via chat, email, and calls, enhancing customer experience.

Bidding & Budget AnalysisIntermediate

Skilled in analyzing bids and preparing economic offers for open bidding processes.

Microsoft ExcelAdvanced

Capable of managing data, performing calculations, and preparing reports efficiently.

Languages

English(B2)

Experience

Junior Civil Engineer

CORMAGDALENA

2021 - Present

Writing and editing technical reports according to corporation requirements., Design and elaboration of engineering drawings with AutoCad Civil 3D software.

Sales agent - Customer Service Representative

AGR GROUP (NEARSHORE CALL CENTER)

2022 - Present

Sales representative for public service providers of electricity and gas., Customer service representative; receiving calls and giving customer support for the solution of inquiries, requests, and payments to service providers.

Junior Bidding Analyst

INDUSTRIAS JULIO CASTRO (INCULCAS)

2023 - Present

Budget analysis and postings of economic offers for open bidding processes., Revision of SECOP II platform and elaboration of open bidding process participation offerings.

Customer Service Agent

CENTER SOURCE (TOESHEE S.A.S)

2023 - 2025

Provide support to customers via Live Chat, regarding the online casino service and cryptocurrency payments, quickly and efficiently., Formally respond to customer emails regarding requests and concerns related to the casino., Answer incoming phone calls from casino users, providing answers and/or solutions to their concerns.