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Junior Civil Engineer with diverse experience in civil design, customer service, and bidding analysis
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Competencies
Proficient in creating and editing detailed engineering drawings for civil projects.
Experienced in providing prompt support via chat, email, and calls, enhancing customer experience.
Skilled in analyzing bids and preparing economic offers for open bidding processes.
Capable of managing data, performing calculations, and preparing reports efficiently.
Education
Languages
Summary
Dedicated civil engineer with hands-on experience in technical design, customer support, and bidding analysis. Adept at leveraging technical skills and client interaction to deliver impactful solutions.
Key Achievements
- Designed engineering drawings using AutoCAD Civil 3D, ensuring compliance with project standards.
- Managed customer inquiries and support efficiently across multiple roles, enhancing client satisfaction.
- Contributed to bidding processes through detailed budget analysis and platform revision, improving proposal accuracy.
Experience
Junior Civil Engineer
Writing and editing technical reports according to corporation requirements., Design and elaboration of engineering drawings with AutoCad Civil 3D software.
Sales agent - Customer Service Representative
Sales representative for public service providers of electricity and gas., Customer service representative; receiving calls and giving customer support for the solution of inquiries, requests, and payments to service providers.
Junior Bidding Analyst
Budget analysis and postings of economic offers for open bidding processes., Revision of SECOP II platform and elaboration of open bidding process participation offerings.
Customer Service Agent
Provide support to customers via Live Chat, regarding the online casino service and cryptocurrency payments, quickly and efficiently., Formally respond to customer emails regarding requests and concerns related to the casino., Answer incoming phone calls from casino users, providing answers and/or solutions to their concerns.