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Pankaj
Customer Support & Data Entry Specialist with 3+ years in service and research
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Competencies
Performed data entry and maintained documentation accuracy across various roles.
Utilized Word, Excel, and PowerPoint for record keeping, reporting, and presentations.
Handled customer inquiries via calls, emails, and chats, ensuring satisfaction and swift issue resolution.
Conducted and analyzed B2B and B2C surveys to collect relevant market data.
Addressed customer issues and collaborated with teams to improve processes and strategies.
Education
Summary
Experienced in customer service, data management, and market research with expertise in process coordination and documentation.
Key Achievements
- Handled loan recovery process, coordinating with customers for timely repayment and maintaining detailed records in MS Excel.
- Conducted B2B and B2C market surveys, ensuring data accuracy and completeness for research purposes.
- Managed customer queries through multiple channels, supporting operational activities and ensuring timely issue resolution.
Experience
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Handled loan recovery process by coordinating with customers for timely repayment through online payment methods., Maintained accurate records of collections and updated daily reports in MS Excel., Achieved monthly recovery targets while ensuring customer satisfaction and compliance with company...
Data Entry Executive
Conducted B2B and B2C market surveys to collect and analyze consumer and business data., Ensured accuracy and completeness of collected data before submission for research analysis., Collaborated with team members to achieve project targets within given timelines.
Customer Support Executive And Operations Executive
Handled customer queries via call, email, and chat, Maintained customer records and updated data accurately, Coordinated with internal teams for issue resolution, Followed SOPs and company policies, Supported day-to-day operational activities, Ensured timely closure of tickets and complaints,...