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Customer Service & Sales Specialist with 5+ years in diverse industries
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Competencies
Provided support via multiple channels including phone, chat, and email, efficiently addressing customer inquiries and issues.
Engaged in direct sales activities including client greetings, product explanation, and transaction finalization.
Effectively communicated with customers and team members in English and Spanish, ensuring clear exchange of information.
Led escalation responses and supervised customer support teams to ensure quality service delivery.
Managed multiple responsibilities including customer interactions, order follow-ups, and problem reviews efficiently.
Education
Languages
Summary
Experienced in customer service, sales, and support roles with proficiency in English and Spanish, focusing on client satisfaction and process improvement.
Key Achievements
- Progressed from sales associate to team supervisor across roles, demonstrating growth in client interaction and leadership.
- Handled complex customer support cases in voice, chat, and email channels, ensuring satisfactory resolution and customer satisfaction.
- Managed financial assistance approvals at Ford, reviewing and making decisions based on customer loyalty.
Experience
SALES
I was in charge of welcoming the clients to the store, explaining our products and making the final walk to the register machine.
WRITTEN AGENT
I started as a voice agent, taking calls from bank’s customers, I then moved to the written support team, where I became an Escalations agent, where I was in charge of replying to our customers as a leader and supervisor.
CUSTOMER SERVICE / INSIDE SALES
I oversaw customer service via chat, inbound emails, and inbound calls., I also sent sales emails and made outbound calls to interested customers., I also followed up on difficult cases on open orders.
TRAVEL CONSULTANT / CUSTOMER SERVICE
I assist various membership owners on existing cruise reservations requests., Additionally, I take care of answering different questions and inquiries through live chat.
FORD FASTPATH AGENT
I am in charge of reviewing different problems within Ford vehicles and approving or rejecting financial assistance based on the loyalty level of the customer.