Patricia - Customer Service & Operations Support with 5+ years in BPO and Education

Montevideo, Montevideo Department, Uruguayen

Supervised and trained staff as Operations Support Associate II, enhancing team capabilities.

Conducted sales quality control, policy analysis, and performance reporting using Microsoft Office tools.

Published on CazVid

Summary

Dedicated to delivering quality customer service and operational support, with a background in staff training and language instruction. Skilled in performance analysis and team development across BPO and educational settings.

Key Achievements

Implemented full English language instruction as a Teacher at Instituto Británico de Rivera, improving student proficiency.

Skills

Customer ServiceAdvanced

Provided frontline customer support and managed client interactions in a high-volume BPO environment.

Quality Control & Performance AnalysisIntermediate

Monitored sales quality, analyzed policies, and prepared performance reports to drive process improvements.

Training & Staff DevelopmentIntermediate

Conducted training sessions and skill development programs for team members in a supervisory role.

English Language InstructionAdvanced

Taught oral and written English at Instituto Británico de Rivera, focusing on comprehensive language skills.

Languages

Inglés

Experience

Operations Support Associate II (Coach/Supervisor)

Alorica

2024 - 2025

Asistencia de entrenamiento y desarrollo de habilidades del personal., Control de calidad de ventas, análisis de implementación de políticas, evaluación y reportes de rendimiento con manejo del paquete Office.