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Patricia
Operations Support Associate II (Coach/Supervisor)
Contato
Competências
Provided frontline customer support and managed client interactions in a high-volume BPO environment.
Monitored sales quality, analyzed policies, and prepared performance reports to drive process improvements.
Conducted training sessions and skill development programs for team members in a supervisory role.
Taught oral and written English at Instituto Británico de Rivera, focusing on comprehensive language skills.
Formação acadêmica
Idiomas
Resumo
Dedicated to delivering quality customer service and operational support, with a background in staff training and language instruction. Skilled in performance analysis and team development across BPO and educational settings.
Principais conquistas
- Supervised and trained staff as Operations Support Associate II, enhancing team capabilities.
- Conducted sales quality control, policy analysis, and performance reporting using Microsoft Office tools.
- Implemented full English language instruction as a Teacher at Instituto Británico de Rivera, improving student proficiency.
Experiência
Operations Support Associate II (Coach/Supervisor)
Asistencia de entrenamiento y desarrollo de habilidades del personal., Control de calidad de ventas, análisis de implementación de políticas, evaluación y reportes de rendimiento con manejo del paquete Office.
Agente de atención al cliente
Docente de Inglés
Trabajos con implementación total del inglés oral y escrito.