Paula - Customer Service Specialist with multilingual expertise in aviation and telecommunications

Delivered effective service in aviation, telecommunications, and online support environments.

Communicated effectively in English and Spanish across phone, chat, and email channels.

Managed customer interactions platform AMADEUS for airline services and operations.

Implemented safety protocols during airport ramp and dock activities.

Provide satisfactory and effective service at the interconnection terminal to system users., Management of the AMADEUS customer service platform., Development of flight practices emphasizing safety and comfort for the user.

Provide timely assistance to passengers at the DELTA AIRLINES international terminal., Ensure safety procedures both on the ramp and at the international dock.

Advice and order management via chat and phone., Resolution of requests, complaints, and claims., Replacement of supervisors, providing support in leadership and metrics control.

Customer service in English and Spanish via phone calls, chat, and email, ensuring clear and effective communication., Consistent compliance with quality metrics, call control, and performance targets set by the company.