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Customer Service Specialist with multilingual expertise in aviation and telecommunications
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Competencies
Delivered effective service in aviation, telecommunications, and online support environments.
Communicated effectively in English and Spanish across phone, chat, and email channels.
Managed customer interactions platform AMADEUS for airline services and operations.
Implemented safety protocols during airport ramp and dock activities.
Provided support in leadership roles and metrics monitoring during customer service shifts.
Education
Languages
Summary
Experienced in multilingual customer support, platform management, and safety procedures across aviation and telecommunications sectors.
Key Achievements
- Managed customer service operations using the AMADEUS platform at Avianca.
- Provided international passenger assistance supporting safety and comfort at Longport Colombia.
- Handled multi-channel customer interactions in English and Spanish at Foundever and InTouch CX.
Experience
CUSTOMER SERVICES
Provide satisfactory and effective service at the interconnection terminal to system users., Management of the AMADEUS customer service platform., Development of flight practices emphasizing safety and comfort for the user.
QUALIFIED AGENT
Provide timely assistance to passengers at the DELTA AIRLINES international terminal., Ensure safety procedures both on the ramp and at the international dock.
CUSTOMER SERVICES REPRESENTATIVE
Advice and order management via chat and phone., Resolution of requests, complaints, and claims., Replacement of supervisors, providing support in leadership and metrics control.
CUSTOMER SERVICES REPRESENTATIVE
Customer service in English and Spanish via phone calls, chat, and email, ensuring clear and effective communication., Consistent compliance with quality metrics, call control, and performance targets set by the company.