Grupo ARTiO/Royal Prestige
Offered tailored post-sale support and education to ensure proper product usage and satisfaction., Developed client engagement strategies that improved long-term retention and referrals., Maintained high standards of service while increasing operational efficiency in the sales process., Delivered follow-up presentations, building customer loyalty and expanding brand presence.
MyXPRiences SA de CV
Created and delivered customized travel experiences and short-term property stays for national and international clients., Managed customer onboarding, expectations, and support through every stage of the client journey., Supervised property care, logistics, and service quality for high-end vacation rentals., Led remote consultations via Zoom and WhatsApp, maintaining high client satisfaction and return rate.
Marriott Int.
Handled global hotel reservations and customer service requests for clients primarily in the U.S. and Mexico., Assisted international guests in English and Spanish, offering personalized solutions and travel recommendations., Resolved booking issues and provided alternatives, enhancing guest satisfaction and loyalty., Used CRM and reservation systems efficiently while working in a high-volume call center environment.
Bachelor’s Degree
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