Pedro - Customer Service Specialist with 12+ years experience in client support

San José, San José, Costa RicaRemoteen

Accumulated over 12 years of experience in customer service, quality, and marketing.

Proficient in assisting clients via multiple channels including email, chat, and phone calls.

Published on CazVidVideo interview availableOpen to remote

Summary

Customer service professional with over 12 years of experience across client support, quality assurance, and marketing, fluent in English and Spanish, skilled in multiple support tools.

Video Resume

Key Achievements

Collaborated with content writers to approve and implement marketing messages.

Skills

Customer ServiceExpert

Provided support to customers through various channels, ensuring satisfaction and issue resolution.

CommunicationAdvanced

Fluent in English and Spanish, effectively interacting with diverse customer bases.

Tool UsageIntermediate

Experienced with Jira, Citrix, Excel, PowerPoint, ServiceNow, and CRM systems to manage workflows and support tasks.

Marketing SupportIntermediate

Worked with content teams to approve and implement marketing messages.

This is my profileContact Pedro