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Pedro
Customer Service Specialist with 12+ years experience in client support
Video resume
Customer Service, Quality, Marketing, IT
I've got experience in Customer Service, IT, Quality, Marketing.nI've used tools such as Jira, Citrix, Excel, Power Point, OPCRM and many more.nI've assisted customers via Email, Chat and phone calls.nWorked with content writers to approve and apply Marketing messages.nI type 58wps with no typos.nI speak English and Spanish fluently.nIll be a great asset to help your company grow, so lets get in touch!
Contact
San José, San José, Costa Rica
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided support to customers through various channels, ensuring satisfaction and issue resolution.
CommunicationAdvanced
Fluent in English and Spanish, effectively interacting with diverse customer bases.
Tool UsageIntermediate
Experienced with Jira, Citrix, Excel, PowerPoint, ServiceNow, and CRM systems to manage workflows and support tasks.
Marketing SupportIntermediate
Worked with content teams to approve and implement marketing messages.
Summary
Customer service professional with over 12 years of experience across client support, quality assurance, and marketing, fluent in English and Spanish, skilled in multiple support tools.
Key Achievements
- Accumulated over 12 years of experience in customer service, quality, and marketing.
- Proficient in assisting clients via multiple channels including email, chat, and phone calls.
- Collaborated with content writers to approve and implement marketing messages.
Skills
Customer ServiceCommunicationTool UsageMarketing Support
Published on CazVid - Jul 3, 2025