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Pedro
Call Center Supervisor with 10+ years in healthcare and customer service
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Competencies
Led and mentored teams of up to 60 agents in call center environments, ensuring high service quality.
Built and maintained long-term relationships with healthcare clients to ensure satisfaction.
Assisted in hiring, onboarding, and training new staff, including managing interview coordination.
Provided customer service via multiple channels including phone, email, and chat.
Used MS Office tools extensively for documentation, scheduling, and reporting.
Education
Languages
Summary
Experienced call center supervisor with a strong background in healthcare and client management. Proven ability to lead teams, improve processes, and ensure compliance.
Key Achievements
- Managed inbound call center operations for Acuity Eye Group, overseeing patient services and team performance
- Supported scaling of call center team from 10 to 60 agents through recruitment, onboarding, and training
- Developed and implemented process improvements to enhance operational efficiency and compliance
Experience
Inbound Supervisor / Account Supervisor (Call Center Manager)
Managed Acuity Eye Group’s inbound call center operations in El Salvador, overseeing patient scheduling, insurance verification, and ophthalmology-related inquiries., Developed and maintained long-term client relationships, ensuring satisfaction and compliance with service standards., Led a team of...
Temporary Admin Assistant & Recruitment
Provided administrative support for daily operations., Managed scheduling, communication, and correspondence., Maintained organized records and documentation., Posted job openings, screened applications, and coordinated interviews., Assisted in drafting employment offer letters and onboarding.
Executive Assistant
Managed calendars, appointments, emails, and contacts., Delivered customer support via phone, email, and live chat., Ensured accurate data management across platforms.
Research & Recruitment Analyst
Conducted in-depth background research on niche case topics., Recruited and expanded networks of professionals., Delivered expert recommendations with thorough analysis., Built strong relationships with experts and managed communication.
Academy English Teacher
Adapted teaching methods to student needs and interests., Established clear lesson objectives and monitored student performance., Provided constructive feedback and collaborated on lesson planning.
Assistant English Teacher
Supported classroom instruction and promoted academic growth., Used data to personalize student learning., Organized extracurricular clubs and tutoring sessions.
Assistant English Teacher
Enhanced learning experiences with specialized tools for special education., Monitored student progress and maintained parent communication., Participated in professional development training.
Sales Development Representative
Conducted market research and analysis., Assisted in creating marketing materials and campaigns., Collaborated on team projects to improve communication., Gathered customer feedback to improve services.
English Teacher
Designed engaging lesson plans to meet objectives., Attended department meetings to improve curricula., Implemented project-based activities promoting collaboration.