Experienced customer service supervisor with over 15 years in support roles, specializing in team leadership, customer engagement, and escalation management.
Delivered high-quality support and handled escalations effectively.
Managed and coached customer support teams to improve performance and customer satisfaction.
Engaged with customers professionally and provided clear, empathetic communication.
Resolved customer issues efficiently and went the extra mile to ensure satisfaction.
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Conducted training sessions for new hires and ongoing team development.
