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Pedro
Customer Service Supervisor with 15+ years of experience in client support
Video resume
Customer service supervisor
Cuatomer service supervisor at Doordash Us. In charge of agent feedback and coaching, customer outreach for escalated cases.
Contact
Managua, Managua, Nicaragua
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Delivered high-quality support and handled escalations effectively.
Team SupervisionAdvanced
Managed and coached customer support teams to improve performance and customer satisfaction.
Communication SkillsExpert
Engaged with customers professionally and provided clear, empathetic communication.
Problem SolvingAdvanced
Resolved customer issues efficiently and went the extra mile to ensure satisfaction.
Training & DevelopmentIntermediate
Conducted training sessions for new hires and ongoing team development.
Summary
Experienced customer service supervisor with over 15 years in support roles, specializing in team leadership, customer engagement, and escalation management.
Key Achievements
- Supervised and coached customer service agents at DoorDash US, focusing on feedback and performance improvement.
- Handled escalated customer cases, demonstrating problem-solving skills and customer-centric approach.
- Progressed from customer service representative to supervisor, trainer, and manager, showcasing role advancement.
Skills
Customer ServiceTeam SupervisionCommunication SkillsProblem SolvingTraining & Development
Published on CazVid - Jul 3, 2025