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Phefane Samanta Bennett Hurlston

La Ceiba, Atlántida Department, Honduras

Customer Service & Sales with 5+ years of multi-industry experience

  • Managed customer service operations at multiple companies, overseeing team performance and process efficiency.
  • Created marketing materials including flyers and videos for social media platforms, supporting promotional efforts.
  • Handled data entry and client outreach, contributing to property transactions and client engagement.
Customer Service
Advanced
Provided front-line support and team supervision in customer-facing roles across different industries.
Sales & Client Engagement
Intermediate
Engaged with prospects and clients via calls, messages, and platform interactions to generate interest and sales.
Marketing Content Creation
Intermediate
Designed flyers, videos, and other promotional materials for social media and marketing campaigns.
Data Entry & CRM Management
Advanced
Entered, managed, and maintained data related to properties, clients, and sales processes using CRM tools.
Team Supervision & Evaluation
Intermediate
Supervised customer service teams, providing evaluations and feedback to improve performance.

Languages

English
Spanish
See Full Skillset on CazVid
Jun 2023 - Nov 2023
Acquisition/Marketing
Niroco LLC
Creating flyers and videos for social media pages., Data entry for properties until closing., Reaching out to sellers via text messages to sell their land.
Aug 2022 - Jun 2023
Sales manager
Dealboard
Engaging with potential clients for company platform subscriptions., Creating flyers for social media posting., Data entry to company's CRM.
May 2020 - May 2022
Customer Service Agent/Supervisor
Caribbean Contact Center
Reaching out to prospects offering health insurance., Transferring qualified prospects to sales agents., Supervising a team of agents with evaluations and feedback.
Apr 2015 - Feb 2020
Customer Service
Utila Dream Ferry
Responsible for ticket sales and overall customer service., Monitoring schedules to ensure no passenger was left behind.
Jul 2009 - Oct 2010
Customer Service
Blue Marlin Seafood Market
Managing personnel in the export department., Ensuring product quality met standards.
View Complete Work History
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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