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Customer Service & Sales Specialist with 6+ years in client engagement
Contact
Competencies
Used Hubspot and CRM systems to manage client data and sales pipelines.
Provided support across multiple roles, including ticket sales and client consultations.
Created flyers and videos to promote services and engage audiences on social media platforms.
Managed and evaluated teams of agents and personnel to ensure quality operational standards.
Performed detailed data entry for properties and company databases, maintaining accuracy.
Education
Languages
Summary
Experienced in client engagement, team supervision, social media marketing, and data management across various sectors including real estate, sales, and customer service.
Key Achievements
- Supervised and evaluated teams of agents in a contact center, enhancing team performance.
- Created marketing materials including flyers and videos to boost social media presence.
- Handled diverse responsibilities from data entry to client outreach, reflecting adaptability.
Experience
Acquisition/Marketing
Creating flyers and videos for social media pages, Data entry for properties in different stages until closing, Reaching out to sellers via text messages to sell their land
Sales manager
Engaging with potential clients to subscribe to the company's platform, Creating flyers for social media, Data entry to the company's CRM
Customer Service Agent/Supervisor
Reaching out to prospects offering health insurance, Transferring prospects to sales agents, Supervising a team of agents with evaluations and feedback
Customer Service
Ticket sales and customer service, Monitoring schedules to ensure no passenger was left behind
Customer Service
Managing personnel in the export department, Ensuring product quality standards were met