This is my profileContact via CazVidPhelokazi
Customer Service Professional with diverse experience in South Africa
Contact
Cape Town, Western Cape, South Africa
Available on CazVid
Competencies
Communication SkillsExpert
Exceptional verbal and written communication abilities, ensuring clear and effective interactions with customers.
Complaint ResolutionAdvanced
Proficient in resolving customer complaints efficiently, enhancing satisfaction and loyalty.
Problem SolvingAdvanced
Skilled in analyzing issues and providing effective solutions under pressure.
Multitasking & Time ManagementIntermediate
Capable of managing multiple tasks simultaneously while maintaining quality and timeliness.
CRM SystemsIntermediate
Experienced in leveraging CRM tools to optimize customer interactions and data management.
Summary
Dedicated customer service professional with extensive experience across leading firms. Skilled in complaint resolution, communication, and CRM systems, committed to delivering exceptional client experiences.
Key Achievements
- Consistently achieved high customer satisfaction ratings through effective communication and problem resolution.
- Streamlined complaint resolution processes, reducing handling time by 20%.
- Managed multiple customer accounts simultaneously, demonstrating strong multitasking and time management skills.
- Utilized CRM systems to improve customer data accuracy and service efficiency.
- Collaborated effectively with team members to meet and exceed departmental goals.
Experience
Customer service representative
Ttec solutions
Customer service advisor
Webhelp The Helix
Customer service agent
WNS global service
Customer service advisor
Webhelp SA Claremont
Skills
Communication SkillsComplaint ResolutionProblem SolvingMultitasking & Time ManagementCRM Systems
Published on CazVid - Jun 3, 2026