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Phelokazi
Customer service representative
Contato
Cape Town, Western Cape, South Africa
Disponível na CazVid
Competências
Communication SkillsExpert
Exceptional verbal and written communication abilities, ensuring clear and effective interactions with customers.
Complaint ResolutionAdvanced
Proficient in resolving customer complaints efficiently, enhancing satisfaction and loyalty.
Problem SolvingAdvanced
Skilled in analyzing issues and providing effective solutions under pressure.
Multitasking & Time ManagementIntermediate
Capable of managing multiple tasks simultaneously while maintaining quality and timeliness.
CRM SystemsIntermediate
Experienced in leveraging CRM tools to optimize customer interactions and data management.
Resumo
Dedicated customer service professional with extensive experience across leading firms. Skilled in complaint resolution, communication, and CRM systems, committed to delivering exceptional client experiences.
Principais conquistas
- Consistently achieved high customer satisfaction ratings through effective communication and problem resolution.
- Streamlined complaint resolution processes, reducing handling time by 20%.
- Managed multiple customer accounts simultaneously, demonstrating strong multitasking and time management skills.
- Utilized CRM systems to improve customer data accuracy and service efficiency.
- Collaborated effectively with team members to meet and exceed departmental goals.
Experiência
Customer service representative
Ttec solutions
Customer service advisor
Webhelp The Helix
Customer service agent
WNS global service
Customer service advisor
Webhelp SA Claremont
Habilidades
Communication SkillsComplaint ResolutionProblem SolvingMultitasking & Time ManagementCRM Systems
Publicado na CazVid - 3 de jun. de 2026