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Public Relations Officer at KZN Health – Ekombe District Hospital
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Competencies
Skilled in addressing client needs and resolving issues to ensure satisfaction.
Proficient in managing daily office tasks, record keeping, and document control.
Effective in preparing and delivering internal communications and facilitating meetings.
Experienced in data capturing, record management, and using MS Word, Excel, Outlook, and PowerPoint.
Education
Languages
Summary
Dedicated Public Relations Officer with hands-on experience in stakeholder engagement, communication, and record management within healthcare. Skilled in client service, office admin, and effective communication, with a diploma in Public Relations and Communications.
Key Achievements
- Efficiently managed patient and stakeholder inquiries, enhancing communication flow
- Organized and documented meetings, ensuring accurate record-keeping and follow-up
- Prepared internal communication materials, including newsletters, improving staff engagement
- Handled complaints and suggestions, contributing to improved patient and stakeholder satisfaction
Experience
Public Relations Officer (In-Service Trainee)
Assisted patients and stakeholder with enquiries. Managed complaints, compliments and suggestions. Prepared internal communication and newsletter. Organized meetings and record minutes. Maintained accurate administrative records. Coordinated community awareness programmes. Prepared reports for management. Conducted customers care training. Worked with multiple stakeholders to improve service delivery. Telephone etiquette (Switchboard)