Priyanshu - Customer Support Executive

Demonstrated experience with Excellent Communication (Verbal & Written).

Demonstrated experience with Active Listening.

Demonstrated experience with Customer Handling.

Demonstrated experience with CRM Tools.

Demonstrated experience with Multitasking.

Handled customer queries through voice support.. Assisted customers with account-related and service issues.. Followed company SOPs to ensure high customer satisfaction.. Maintained professional communication and accurate documentation.. Met quality and performance standards during training and live support.

Handled premium-tier customer queries and escalations for Airtel Black, Airtel's top-tier customer program, across voice, taking ownership of the customer experience end to end.. Resolved high-priority, escalated issues professionally and within tight SLA turnaround times, maintaining service quality and customer satisfaction for premium clientele.. Operated at a senior executive level within customer operations, following structured escalation and documentation processes to ensure accurate, single-interaction resolutions.