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Priyanshu
Customer Support Executive
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Competencies
Demonstrated experience with Excellent Communication (Verbal & Written).
Demonstrated experience with Active Listening.
Demonstrated experience with Customer Handling.
Demonstrated experience with CRM Tools.
Demonstrated experience with Multitasking.
Education
Summary
Customer Support Executive open to new opportunities
Experience
Customer Support Executive
Handled customer queries through voice support.. Assisted customers with account-related and service issues.. Followed company SOPs to ensure high customer satisfaction.. Maintained professional communication and accurate documentation.. Met quality and performance standards during training and live support.
Senior Executive - Operations
Handled premium-tier customer queries and escalations for Airtel Black, Airtel's top-tier customer program, across voice, taking ownership of the customer experience end to end.. Resolved high-priority, escalated issues professionally and within tight SLA turnaround times, maintaining service quality and customer satisfaction for premium clientele.. Operated at a senior executive level within customer operations, following structured escalation and documentation processes to ensure accurate, single-interaction resolutions.