This is my profileContact via CazVid
Profesor
Customer Service Supervisor with 20+ years in client support and education
Video resume
Customer Service
I used to work as customer service supervisor at Alorica Panama, and for me the most important thing is to be emphatic with the customer, that's the reason why for me the customer problem is my priority and finding solutions for the customer is my responsability.
Contact
Panamá, Panamá, Panamá
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Applied empathy and problem-solving skills as a supervisor to enhance customer satisfaction and service quality.
Team LeadershipIntermediate
Supervised customer service teams, providing guidance and support to achieve departmental goals.
Mathematics TutoringExpert
Provided virtual tutoring in mathematics for over 20 years, supporting students with learning challenges.
Administrative ManagementIntermediate
Managed and coordinated educational and administrative activities within academic institutions.
Summary
A dedicated professional with over 20 years of experience in customer service supervision and virtual tutoring in mathematics and chemistry. Proven ability to manage teams, resolve customer issues effectively, and support academic growth.
Key Achievements
- Supervised customer service operations at Alorica Panama, emphasizing empathy and problem resolution
- Led initiatives to prioritize customer concerns, enhancing service quality
- Mentored as a virtual tutor in mathematics and chemistry for over two decades, supporting students with academic deficiencies
Skills
Customer ServiceTeam LeadershipMathematics TutoringAdministrative Management
Published on CazVid - Jul 3, 2025