Dedicated to delivering exceptional support and resolving client issues efficiently across multiple platforms.
Delivered effective customer support through multiple channels, including chat and phone.
Resolved technical issues and debugged databases in a bilingual call support environment.
Analyzed and managed claims related to product disputes and shipping delays.
Provided bilingual support and clear documentation in customer interactions.
webhelp
Customer service via chat, Validation of information, Money refunds, Response to complaints, Escalations, Reporting of massive failures
Sutherland global Services
Bilingual telephone advisor, Call reception, Customer service, Customer loyalty, Technical support, Case tracking, Database debugging
Transcom
Claims handling via email, Analysis of claims for clothing, accessories, and entertainment products, Responsible for providing an effective solution to cases of replicas and shipping delays
Systems engineering
high school degree
Graduated in Customer Service according to procedure
Graduated in Sales according to procedure
Conversational English For BPO
Ocupational English for Health Care
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Addressed complex customer issues and escalated cases for resolution.
