This is my profileContact via CazVidRafael
Customer Service & Technical Support Specialist with 3+ years in client-facing roles
Contact
Competencies
Delivered effective customer support through multiple channels, including chat and phone.
Resolved technical issues and debugged databases in a bilingual call support environment.
Analyzed and managed claims related to product disputes and shipping delays.
Provided bilingual support and clear documentation in customer interactions.
Addressed complex customer issues and escalated cases for resolution.
Education
Languages
Summary
Dedicated to delivering exceptional support and resolving client issues efficiently across multiple platforms.
Key Achievements
- Managed customer service via chat, handling validation, refunds, and escalations at WebHelp
- Provided bilingual technical support and customer loyalty services at Sutherland Global Services
- Handled claims analysis and resolution for product replicas and shipping issues at Transcom
Experience
Cash App Chat Customer Service
Customer service via chat, Validation of information, Money refunds, Response to complaints, Escalations, Reporting of massive failures
Tech Support Agent
Bilingual telephone advisor, Call reception, Customer service, Customer loyalty, Technical support, Case tracking, Database debugging
Claims agent via tickets
Claims handling via email, Analysis of claims for clothing, accessories, and entertainment products, Responsible for providing an effective solution to cases of replicas and shipping delays