Rafael - Customer Service with 10 years of experience in BPO

Santo Domingo, Nacional, Dominican Republicen

Managed customer inquiries and resolved complaints efficiently in a BPO setting.

Developed key skills such as active listening, problem solving, and attention to detail.

Published on CazVidVideo interview available

Summary

Experienced customer service representative with 10 years of expertise in BPO environments, skilled in client communication, problem solving, and administrative duties.

Video Resume

Key Achievements

Responsible for administrative duties including scheduling, record-keeping, and correspondence.

Skills

Customer ServiceExpert

Provided effective support to customers, ensuring satisfaction and issue resolution.

Active ListeningAdvanced

Engaged attentively with customers to understand their needs and concerns.

Administrative SupportIntermediate

Handled scheduling, record-keeping, and correspondence activities efficiently.

Problem SolvingAdvanced

Resolved customer issues proactively to enhance service quality.

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