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Rafael García Parra's avatar
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Rafael García Parra

San José, San José, Costa Rica

Customer Service and Account Management with 5+ years of experience

  • Provided high-quality customer service and built professional relationships at IConcentrix Costa Rica, S.A.
  • Handled employee HR inquiries and provided accurate responses at Amazon Support Services C.R.
  • Managed customer accounts and negotiated payment plans at Encore Capital Group
Reliability
Expert
Ensured consistent and dependable support in customer and employee interactions.
Attention to detail
Advanced
Accurately responded to inquiries and managed account details diligently.
Problem-Solving
Intermediate
Addressed customer concerns and conflict resolution effectively.
Teamwork
Advanced
Collaborated with colleagues to ensure seamless customer service and support processes.

Languages

English
Advanced
See Full Skillset on CazVid
03-10-2023 - Current
Advisor
IConcentrix Costa Rica, S.A
Provide outstanding customer service, Build professional relationships with customers, Respond to inquiries accurately and timely
01-17-2022 - 12-14-2022
ERC Sr. Associate
Amazon Support Services C.R
Assist employees with HR inquiries, Provide accurate responses to employee questions
03-04-2019 - 10-15-2021
Account Manager
Encore Capital Group
Manage customer accounts, Negotiate payment arrangements
10-30-1999 - 10-19-2018
Casino Pit Boss
Royal Caribbean & Celebrity
Ensure productivity on gaming tables, Follow table game rules
View Complete Work History
🎓
Colegio Tecnico Profecional
Network Configuration & Support
Completed In progress
🎓
Universidad de Costa Rica
Graphic Arts
Completed 1991
🎓
Napoleon Quesada High School
High School
Completed 1987
See Education & Certifications
✨

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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