Dedicated BPO professional with 5+ years of experience in customer support, sales, and data analysis, demonstrating adaptability and proficiency across multiple roles and platforms.
Provided frontline support, managing applications, claims, and customer inquiries across multiple accounts.
Implemented data analysis techniques to support customer management and operational tasks.
Executed product sales including internet, cable TV, and streaming services through direct and outbound channels.
Proficient with Zendesk, JIRA, and MS Office Suite to streamline customer management and reporting tasks.
ACCEDO BPO
Customer service, Receipt of applications, claims, SME Fraud and Risk / PCI Policies and Online Banking Services, Data analysis, Zendesk, JIRA specialist, Agent Tier 2
UBIQUITY BPO
Customer service, Receipt of applications, claims and payments, Mass Customer Collection Management, Sale of telephone products and services in direct bidding, Sale of home Internet services, cable TV, streaming platform
TDCX BPO
Customer service, Receipt of applications, claims, Retail Sales and merchandise
CONTINUUM BPO
Customer service, Receipt of applications, claims, HIPAA Policies and Pharmaceutical Services, Data analysis, CRM specialist
Higher Technician Production and industrial supervision
Bachelor of Science
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