Experienced in interpretation, process development, and customer service across diverse sectors, demonstrating strong communication and operational skills.
Provided interpreted communication in medical, legal, business, and emergency contexts between English and Spanish speakers.
Handled customer inquiries, resolved concerns, and maintained customer satisfaction in call center and retail environments.
Created and improved loan processing procedures to ensure accuracy and efficiency across shared service operations.
Managed financial transactions including cash and credit in retail settings, ensuring correct processing and record-keeping.
Voiance – CyraCom Language Services
Proficiently interpreted phone calls across medical, legal, business, and emergency service sectors, facilitating clear communication between English and Spanish speakers in high-pressure situations., Demonstrate cultural sensitivity and awareness, understanding the nuances and context of both...
Genpact - Shared services
Develop and maintain loan processing procedures for accuracy and efficiency., Assess credit worthiness by verifying and analyzing loan application documents and relevant information., Collaborate with team members to resolve discrepancies and recommend changes for improved efficiency and accuracy.
Sykes - Sitel
Provide prompt and effective solutions to customer inquiries and concerns regarding Verizon products and services., Manage customer accounts, update billing information, and process payments accurately., Document interactions and maintain a positive brand image.
Super W - Convenience supermarket
Bachelor’s degree
Certified Interpreter
Microsoft Operator
Consecutive Interpreter workshop
Advanced English level
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Supervised warehouse receiving, storage, and distribution activities, coordinating with clients and suppliers.
Provide excellent customer service to ensure satisfaction and resolve complaints., Handle cash and credit transactions with customers, issue changes, receipts, or refunds., Receive new products from vendors, scan goods, process returns and ensure pricing is correct.
Importadora Mora y Aguilar
Overseeing operations, such as receiving, warehousing, and distribution of products., Receive grocery items delivery and confirm the accuracy of both order and invoice., Interact with clients, suppliers, and transport companies.
