Experienced medical interpreter, customer service specialist, and English teacher with a strong background in client relations, supervision, and curriculum development across diverse settings.
Interpreted medical information accurately across various hospital departments to facilitate communication between patients and healthcare providers.
Handled customer concerns related to rental services, billing, and technical issues, ensuring high customer satisfaction and effective issue resolution.
Supervised and coordinated teams of over 20 customer service representatives, ensuring compliance and quality of service.
Prepared and delivered English language lessons at school and university levels, focusing on comprehensive language skills and professional teaching methods.
Datamark, Inc
I work as a medical interpreter, associated with deptos like Emergency, ICU, NICU, Surgery, pPre-op, Anesthesia, Dialisis, among others.
Sutherland Global Servicies
RAC (Rent a center) Customer service representative. Handling customer's concerns on merchandise rented, insurance coverage, refund request, customer complaints, fraudulent accounts, among others., Giving an accurate and fast solution to issue, by generating the escalation, if required, to correct dept. and follow-up as well.
Beliveo México SA de CV
Worked with over 20 representatives, which I was in charge of, Always assuring a fast solution to customer's loan request., Which were approved & authorized by US Government. Because of natural disasters, COVID help, or Bankruptcy., Also following-up and double-checking denials, to make sure everyone was assisted and attended properly.
Colegio Castillo de Chapultepec
Bachillerato
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Proficient in Word, Excel, and PowerPoint for documentation, reports, and presentations.
Teaching Middle school students, from 6th, 7th & 8th grade., Making sure They were getting the proper knowledge required for next level, next school year & so on., With different activities to reassure learning by requesting exposition, examples & practice., Also handled discipline in all three levels as well., Teaching with all professionalism through out the school year.
Universidad Pedro de Gante
Preparing students in university level to become English teachers., Explaining best teaching methods & leading by example., Reassuring students knowledge by having students expose, explain & practice teaching skills., Always with a professional form, attitude & results.
Colegio Aída Rodríguez Sánchez
Teaching Middle school students, from 6th, 7th & 8th grade., Making sure They were getting the proper knowledge required for next level, next school year & so on., With different activities to reassure learning by requesting exposition, examples & practice., Also handled discipline in all three levels as well., Teaching with all professionalism through out the school year.
Sutherland Global Servicies
Worked with a Cable, Internet, Phone & even Alarm system provider, with all concerns., Including Billing, tech issues, sales, discounts, even retention., Always providing the best service & assistance, with 100% customer satisfaction., Also follow up with customer's escalation & providing the fastest result possible for it.
Centro de Idiomas Linguatec
Teaching different level school students, with different english topics., From basic, intermediate, advance, practice, even up to TOEFL preparing., Makin sure They were getting the proper knowledge required for next level, next school year & so on., With different activities to reassure learning by requesting exposition, examples & practice., Teaching will all professionalism through out the school year.
Sutherland Monterrey
