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Medical Interpreter with 5+ years in healthcare and customer service
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Competencies
Interpreted medical information accurately across various hospital departments to facilitate communication between patients and healthcare providers.
Handled customer concerns related to rental services, billing, and technical issues, ensuring high customer satisfaction and effective issue resolution.
Supervised and coordinated teams of over 20 customer service representatives, ensuring compliance and quality of service.
Prepared and delivered English language lessons at school and university levels, focusing on comprehensive language skills and professional teaching methods.
Proficient in Word, Excel, and PowerPoint for documentation, reports, and presentations.
Education
Languages
Summary
Experienced medical interpreter, customer service specialist, and English teacher with a strong background in client relations, supervision, and curriculum development across diverse settings.
Key Achievements
- Provided medical interpretation across multiple hospital departments including Emergency, ICU, NICU, Surgery, Pre-op, Anesthesia, and Dialysis.
- Supervised over 20 customer service representatives ensuring timely solutions for loan requests, approvals, and denials during disaster and emergency situations.
- Taught English to middle school and university students, developing curriculum and discipline, and preparing students for advanced English proficiency exams.
Experience
Medical interpreter
I work as a medical interpreter, associated with deptos like Emergency, ICU, NICU, Surgery, pPre-op, Anesthesia, Dialisis, among others.
Customer Service Specialist
RAC (Rent a center) Customer service representative. Handling customer's concerns on merchandise rented, insurance coverage, refund request, customer complaints, fraudulent accounts, among others., Giving an accurate and fast solution to issue, by generating the escalation, if required, to correct dept. and follow-up as well.
Customer Service Supervisor
Worked with over 20 representatives, which I was in charge of, Always assuring a fast solution to customer's loan request., Which were approved & authorized by US Government. Because of natural disasters, COVID help, or Bankruptcy., Also following-up and double-checking denials, to make sure everyone was assisted and attended properly.
English Teacher
Teaching Middle school students, from 6th, 7th & 8th grade., Making sure They were getting the proper knowledge required for next level, next school year & so on., With different activities to reassure learning by requesting exposition, examples & practice., Also handled discipline in all three levels as well., Teaching with all professionalism through out the school year.
English Teacher
Preparing students in university level to become English teachers., Explaining best teaching methods & leading by example., Reassuring students knowledge by having students expose, explain & practice teaching skills., Always with a professional form, attitude & results.
English Teacher
Teaching Middle school students, from 6th, 7th & 8th grade., Making sure They were getting the proper knowledge required for next level, next school year & so on., With different activities to reassure learning by requesting exposition, examples & practice., Also handled discipline in all three levels as well., Teaching with all professionalism through out the school year.
Customer Service Representative
Worked with a Cable, Internet, Phone & even Alarm system provider, with all concerns., Including Billing, tech issues, sales, discounts, even retention., Always providing the best service & assistance, with 100% customer satisfaction., Also follow up with customer's escalation & providing the fastest result possible for it.
English Teacher
Teaching different level school students, with different english topics., From basic, intermediate, advance, practice, even up to TOEFL preparing., Makin sure They were getting the proper knowledge required for next level, next school year & so on., With different activities to reassure learning by requesting exposition, examples & practice., Teaching will all professionalism through out the school year.