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Ramon
Customer Service Professional with diverse experience in client support and medical interpretation
Video resume
Contact
Competencies
Skilled in managing customer inquiries, resolving issues, and ensuring positive client interactions.
Experienced in facilitating clear communication between patients and healthcare providers in diverse settings.
Proficient in Windows, Macintosh operating systems, and Microsoft Office Suite for operational support.
Effective verbal and written communicator, ensuring accurate information relay in customer and medical contexts.
Languages
Summary
Experienced in customer support, account management, and medical interpretation, with strong technical skills and a commitment to clarity and service excellence.
Key Achievements
- Handled customer account inquiries and managed account changes efficiently, enhancing customer satisfaction.
- Provided medical interpretation during mission events, ensuring clear communication between healthcare providers and patients.
- Responded to customer concerns promptly, escalating issues appropriately to maintain service quality.
- Utilized proficient knowledge of Windows, Macintosh, and Microsoft Office tools to support daily operations.
Experience
Customer Service Representative
Answer customer telephone calls regarding existing accounts. Perform and manage account changes as necessary per customer requests.. Respond to questions and concerns about service and escalate calls appropriately. Consult with customer to evaluate needs and determine best options. Upgrade service and offer additional service packages or options. Consistently improve customer satisfaction through expert resolutions, issues, conflicts and concerns.
Customer Service Representative
Answer customer telephone calls regarding existing accounts. Perform and manage account changes as necessary per customer requests.. Respond to questions and concerns about service and escalate calls appropriately. Consult with customer to evaluate needs and determine best options. Upgrade service and offer additional service packages or options. Consistently improve customer satisfaction through expert resolutions, issues, conflicts and concerns.
Medical Interpreter
Provided medical interpretation between healthcare providers and patients in various mission events.. Ensured proper communication from patient to provider and from provider to patient.. Assured that patients received adequate instructions in their native language for correct follow-through on healthcare.
Skills
Video Transcript
SR
Hello, this is Ramon. I'm from the American Republic. I speak English just like in native. I have lived in the United States for a long time. Actually, also in Canada, I speak French, English, and Spanish. And I think I have like a lot of experience in sales, you know, customer service. I have also a lot of experience, certification also as a English.