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Call Center and Technical Support Specialist with 5+ years of experience
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Competencies
Delivered customer service in call centers, resolving billing inquiries and customer complaints.
Provided technical troubleshooting for internet services and escalated complex issues.
Handled collection-related tasks as part of customer account management.
Participated in transcription, annotation, and miscellaneous roles across different Amazon projects.
Education
Languages
Summary
Experienced call center agent with a focus on customer inquiries, technical troubleshooting, and transcription.
Key Achievements
- Resolved billing inquiries for Enercare, improving customer satisfaction.
- Handled diverse roles such as transcription and annotation at Amazon, demonstrating versatility.
- Provided technical support for AT&T U-verse, troubleshooting internet issues and escalating as needed.
Experience
Call Center Agent
Customer Service for Enercare Canadian Company., Resolving billing inquiries for furnace, water heater, Protection Plans charges and other billing related questions.
Machine Learning Agent
Different vertical Roles such as Transcriptions, GSR, Fire TV and Annotation.
Call Center Agent
Tech Support for AT&T U-verse., Providing internet basic troubleshooting, scheduling Technical appointment for residential customers, escalating tickets issues to tier 2 department.