Experienced call center agent with a focus on customer inquiries, technical troubleshooting, and transcription.
Delivered customer service in call centers, resolving billing inquiries and customer complaints.
Provided technical troubleshooting for internet services and escalated complex issues.
Handled collection-related tasks as part of customer account management.
Participated in transcription, annotation, and miscellaneous roles across different Amazon projects.
Bill Gosling
Customer Service for Enercare Canadian Company., Resolving billing inquiries for furnace, water heater, Protection Plans charges and other billing related questions.
Amazon
Different vertical Roles such as Transcriptions, GSR, Fire TV and Annotation.
Teleperformance
Tech Support for AT&T U-verse., Providing internet basic troubleshooting, scheduling Technical appointment for residential customers, escalating tickets issues to tier 2 department.
Bachillerato por Madurez
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