Ramses - Dispatcher with 3+ years of experience in logistics and customer support

Manages the allocation and tracking of drivers and services to meet operational needs.

Provides assistance to clients and patients, resolving inquiries and managing records effectively.

Ensures clear and effective communication between staff, customers, and central office teams.

Performs data entry into systems like Alvys, supporting load planning and recovery.

Coordinates and manages the efficient flow of services, vehicles, or personnel in response to customer requests or operational needs., Performs data entry, including inputting load information into the system called Alvys., Possesses knowledge of planning and recovering loads, as well as creating drivers' routes., Responsible for tracking drivers, monitoring incoming calls, assessing the urgency and requirements of each situation, and assigning tasks to team members or drivers., Ensures effective communication between staff and the central office, tracks deliveries or services in progress, and resolves issues in real time.

Assists patients and healthcare providers by managing inquiries on the first call, scheduling appointments, addressing insurance complaints related to healthcare by reviewing, researching, and investigating information, while providing general support to ensure efficient resolution., Key responsibilities include answering phone calls, verifying patient information, handling billing inquiries, and managing medical records.

Delivered exceptional customer service by assisting customers with inquiries and providing product recommendations to enhance their shopping experience., Promoted and sold all store products, consistently meeting sales targets and maintaining in-depth product knowledge to support customer needs effectively., Handled a small cashier box, ensuring accurate cash transactions and maintaining proper balance.