Dynamic professional with extensive experience in customer service, sales, and culinary arts. Proven track record of enhancing customer satisfaction and operational efficiency.
Expert in managing customer inquiries and providing tailored solutions in high-pressure environments.
Proficient in promoting financial products and services to enhance customer engagement and sales.
Experienced in handling cash transactions and maintaining accurate financial records.
Skilled in cooking and food preparation, ensuring quality and presentation in various culinary settings.
TELEPERFORMANCE (HISPANIC TELESERVICES DE GUADALAJARA SA DE CV)
BILINGUAL AGENT ANSWERING PHONE CALLS WITH CUSTOMER SERVICE IN A SOPHISTICATED STORE IN THE UNITED STATES PROVIDING CLOSE ATTENTION TO THE DIFFERENT PRODUCTS SOLD IN THE STORE. PLACING ORDERS, SEARCHING FOR PRODUCTS WITH SKUS, PRODUCTS IN STOCK, RETURNS, ORDERS THAT DON'T ARRIVE AT THEIR DESTINATION, REFUNDS, LOST CREDIT CARDS, DISPUTES, PRICE DIFFERENCE ACCOMMODATIONS. CREDIT CARD REPLACEMENTS, ACCOUNT CLOSURES, BALANCE INQUIRIES, CHANGE OF ADDRESS, NAME, EMAIL, CHANGE OF ADDRESS, CHECK GIFT POINTS, REWARDS, COUPONS, AND SEARCH FOR ORDERS ON TRANSIT.
GOTH CONSULTANTS & ASSOCIATES
CARRYING OUT DIFFERENT ACTIVITIES BEING A CREDIT PROMOTER HAVING DIRECT CONTACT WITH THE CLIENT FOR THE PROCESSING OF INTERNATIONAL VISA CREDIT CARDS. OFFERING THE DIFFERENT PROMOTIONS OF THE BANK AND THE DEPARTMENT STORES OF BODEGA AURRERA.
SOCIETY ST. VINCENT DE PAUL
PERFORMING DIFFERENT ACTIVITIES AS A CASHIER HAVING DIRECT CONTACT WITH THE CUSTOMER MANAGING CASH FLOW CHOOSING CLOTHES AND HOUSEHOLD ITEMS. ANSWERING PHONES AND COVERING THE CUSTOMER'S NEEDS SPEAKING 2 LANGUAGES (ENGLISH -SPANISH)
PROFESSIONAL CERTIFICATE AS A TECHNICIAN IN TAX ACCOUNTING
SECONDARY SCHOOL CERTIFICATE
PRIMARY SCHOOL CERTIFICATE
Hi, my name is Juan Luis Perez and I got a 45 years old. I got an experience on call center customer service and settlements also. So I stay like 14 years in the United States. So I can speak English and Spanish. And I got almost one year.
Knowledgeable in accounting principles, tax preparation, and financial reporting.
SNARF'S SANDWICHES SLU
DELIVERING ORDERS IN DIFFERENT PARTS OF THE CITY COVERING THE NEEDS OF THE CUSTOMER. PREPARING SANDWICHES IN THE PRODUCTION LINE, ANSWERING PHONES TO PLACE CUSTOMER ORDERS
MANGO PERUVIAN RESTAURANT
ADVISNG THE KITCHEN STAFF ORGANIZING DIFFERENT ACTIVITIES THEY SHOULD CARRY OUT AND THE STATIONS IN WHICH THEY SHOULD WORK. HELPING AT THE NECESSARY TIME TO COOK LOMO SALTADO IN THE FRYING PAN STATION. PREPARE DAILY INVENTORIES TO PLACE ORDERS WITH SUPPLIERS, CUSTOMER SERVICE SOLVING ANY PROBLEM IN THE KITCHEN
CHARLIE GITTO'S ON THE HILL
PREPARING DIFFERENT ACTIVITIES IN THE CULINARY ART COOKING MEATS AT DIFFERENT TEMPERATURES, SEAFOOD, PREPARATION OF SALADS, DRESSINGS, SAUCES, DESSERTS
COPIA RESTAURANT & WINE GARDEN
DOING DIFFERENT ACTIVITIES IN THE KITCHEN IN THE FRYING PAN AND GRILL AREA AS WELL AS WASHING DISHES
ASTRAL SERVICIOS CORPORATIVOS S.A. DE C.V. (COLORANTES IMPORTADOS S.A. DE C.V. MARIPOSA BRAND)
MANAGEMENT OF 2 COMPANIES, INFORMATIVE COMPONENT AND PREPARATION TO DETERMINE QUARTERLY AND ANNUAL TAXES, ACCOUNTING AND TAX DEPRECIATION AND AMORTIZATION. CODING AND CAPTURE OF INCOME AND EXPENDITURE JOURNAL POLICIES, MONTHLY CLOSING FOR THE PAYMENT OF TAXES AND PREPARATION OF BALANCE SHEETS. BANK RECONCILIATIONS, PROVISIONS OF INVOICES AND PAYMENT TO SUPPLIERS, ACCOUNTING APPLICATION OF WEEKLY PAYROLLS
SERVICIOS ADMINISTRATIVO LOZANO HNOS. S.A. DE C.V.
CODING, APPLICATION AND FILING OF POLICIES, INCOME, EXPENSES OF THE COMPANY, (VOLUME OF 900 POLICIES PER MONTH). PROVISION OF PURCHASE INVOICES (APPROXIMATELY 400 TO 600 INVOICES PER WEEK), CASH FLOW, CUTS OF THE DAY. BANK RECONCILIATIONS, MANAGEMENT OF ACCOUNTING PACKAGES AND PURGING OF ACCOUNTS, PHYSICAL INVENTORIES IN THE DIFFERENT HEADQUARTERS OF THE COMPANY