Customer service associate open to new opportunities
Demonstrated experience with Bilingual Communication.
Demonstrated experience with Active Listening.
Demonstrated experience with Problem-Solving.
Demonstrated experience with Adaptability.
Demonstrated experience with Conflict Resolution.
amazon
I was in the retail department receiving calls, I was in charge of refunds, replacements, cancellation of subscriptions among other things.
Teleperformance
In charge of clients by telephone, attending to their requests and in charge of cross-selling cell phones, lines and mobile plans.
Foundever
I Worked with many campaigns related to financial institutions like telecheck and cash app
SGS Colombia Holding S.A.S. (Sutherland)
Delivered high-quality bilingual phone support while maintaining strong customer satisfaction (CSAT) metrics.. Resolved complex customer inquiries and operational requests in a fast-paced environment.
Foundever
Provided omnichannel technical support (calls, live chat, and email) for mobile apps, subscription services, and financial entities (Cash App, Dow Jones, TeleCheck).. Guided customers through technical troubleshooting steps to resolve software and account issues efficiently.
Teleperformance
Managed inbound customer calls, providing plan support while executing cross-selling strategies for mobile lines and devices.
Amazon
Processed refunds, replacements, and subscription cancellations for English-speaking customers.
Systems engineer
Academic Bachelor
Labor technician in computer operation
Labor technician in computer maintenance and repair
Systems Engineering
Technical Degree in Computer Repair & Maintenance
Technical Degree in Computer Operation
Hi, my name is Ray. I'm 31 years old. I have quite experience working remote. I have worked for enterprises like Amazon. I have worked for AT&T in cross-selling, also customer service, tech support, back office. I also have worked with Capital One, so I know that I can be a key component in your company if you decide.
