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Ray
Customer service associate
Video resume
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Competencies
Demonstrated experience with Bilingual Communication.
Demonstrated experience with Active Listening.
Demonstrated experience with Problem-Solving.
Demonstrated experience with Adaptability.
Demonstrated experience with Conflict Resolution.
Education
Languages
Summary
Customer service associate open to new opportunities
Experience
Customer service associate
I was in the retail department receiving calls, I was in charge of refunds, replacements, cancellation of subscriptions among other things.
Customer service agent and cross-selling with the ATT client
In charge of clients by telephone, attending to their requests and in charge of cross-selling cell phones, lines and mobile plans.
Customer service and collections agent
I Worked with many campaigns related to financial institutions like telecheck and cash app
Associate - CS Phone
Delivered high-quality bilingual phone support while maintaining strong customer satisfaction (CSAT) metrics.. Resolved complex customer inquiries and operational requests in a fast-paced environment.
Bilingual Customer Service & Technical Support Agent
Provided omnichannel technical support (calls, live chat, and email) for mobile apps, subscription services, and financial entities (Cash App, Dow Jones, TeleCheck).. Guided customers through technical troubleshooting steps to resolve software and account issues efficiently.
Bilingual Customer Service & Cross-Selling Agent (AT&T)
Managed inbound customer calls, providing plan support while executing cross-selling strategies for mobile lines and devices.
Bilingual Customer Service Agent (Retail)
Processed refunds, replacements, and subscription cancellations for English-speaking customers.
Skills
Video Transcript
Video Transcript 1
Hi, my name is Ray. I'm 31 years old. I have quite experience working remote. I have worked for enterprises like Amazon. I have worked for AT&T in cross-selling, also customer service, tech support, back office. I also have worked with Capital One, so I know that I can be a key component in your company if you decide.