Dedicated customer service specialist with over five years of experience working in retail, e-commerce, and back-office environments. Skilled in cross-platform support, dispute resolution, customer loyalty programs, and technical troubleshooting. Proven ability to handle high-pressure situations...
Provided comprehensive support including order management, complaint resolution, and customer retention strategies.
Delivered clear, professional verbal and written communication across various platforms to diverse clients.
Used basic troubleshooting skills to assist customers with platform issues and technical problems.
Prepared reports on fraud scenarios, gift card activity, and customer interactions using Excel and other tools.
Deployed critical thinking and resolution techniques to resolve customer issues effectively under pressure.
TELUS International
Saks Fifth Avenue advisor: experience taking inbound and outbound calls and chats., Platform used: C-smart, G-logger, BoldChat, Zendesk, Ujet, Cisco Finesse, VMWare, Gmail, Narvar., As a fashion advisor I have the ability to recommend perfect pieces from the most exclusive designers to customers...
Concentrix Global Services
Sam’s Club Account: Front line advocate in charge of taking chats, calls and emails., Platforms used: Citrix Workspace, MAX InContact, PBC, BUI, Remote Desktop Web Client, iTrac, VTS, InComm and Zimbra., Retention: responsible of keep business relationship with customers, recognizing their loyalty...
Support Services Group
One Technologies - Score Sense: Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly., Trained for company policies, up to date product offerings, and best practices for handling difficult customer situations., Answered customer telephone calls...
High School Diploma
Bachelor Degree in Military Administration
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