René - Technical Support Agent with 5+ years in Telecommunications and Customer Service

Santa Tecla, La Libertad Department, El Salvadoren

Provided technical support for mobile services, GPS tracking, and network issues at Telus International

Assisted clients in billing, collections, and account inquiries, improving customer satisfaction

Published on CazVid

Summary

Dedicated support professional with over 5 years of experience in telecommunications, customer service, and international tour management. Skilled in troubleshooting, client communication, and multilingual service delivery.

Key Achievements

Led international tours, providing client engagement and logistics management across Central America

Skills

Technical SupportAdvanced

Delivered troubleshooting and issue resolution for mobile and GPS services.

Customer ServiceAdvanced

Handled client inquiries, billing, collections, and provided product information in multiple languages.

Multilingual CommunicationExpert

Communicated effectively in English, French, and Spanish with diverse clients.

Tour OperationsIntermediate

Organized and guided private tours in Central America for international clients.

Logistics ManagementIntermediate

Experience

BCX business care agent, Corp Epp Agent, BCX Tech support agent, Currently TBS IoT tech agent

Telus International

Feb 22nd 2016

Provide mobile service according on client needs., Provide technical support and provide resolution on cellphone and network issues., Currently tech support for GPS tracking and processing orders and provide solutions on basic Troubleshooting.

Client Care agent &amp; Collection department

Teleperformance

2012

Provide information about clothing store location, prices and billing details., Call out for collection purposes and look for payment arrangements etc.

Client Care agent for Spanish account

Teleperformance

2009 Nov 15th

Client Care to Latin American people providing services on their need., Explain billing part.

Tour guide and driver

Ec Tours El Salvador

I am a tour guide and a driver month of the time that I work at Ec Tours El Salvador with international clients; we provide private tours in El Salvador, Honduras, Nicaragua and Guatemala.