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Technical Support Agent with 5+ years in Telecommunications and Customer Service
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Competencies
Delivered troubleshooting and issue resolution for mobile and GPS services.
Handled client inquiries, billing, collections, and provided product information in multiple languages.
Communicated effectively in English, French, and Spanish with diverse clients.
Organized and guided private tours in Central America for international clients.
Managed travel arrangements, scheduling, and client services during tours.
Education
Languages
Summary
Dedicated support professional with over 5 years of experience in telecommunications, customer service, and international tour management. Skilled in troubleshooting, client communication, and multilingual service delivery.
Key Achievements
- Provided technical support for mobile services, GPS tracking, and network issues at Telus International
- Assisted clients in billing, collections, and account inquiries, improving customer satisfaction
- Led international tours, providing client engagement and logistics management across Central America
Experience
BCX business care agent, Corp Epp Agent, BCX Tech support agent, Currently TBS IoT tech agent
Provide mobile service according on client needs., Provide technical support and provide resolution on cellphone and network issues., Currently tech support for GPS tracking and processing orders and provide solutions on basic Troubleshooting.
Client Care agent & Collection department
Provide information about clothing store location, prices and billing details., Call out for collection purposes and look for payment arrangements etc.
Client Care agent for Spanish account
Client Care to Latin American people providing services on their need., Explain billing part.
Tour guide and driver
I am a tour guide and a driver month of the time that I work at Ec Tours El Salvador with international clients; we provide private tours in El Salvador, Honduras, Nicaragua and Guatemala.