Skilled project manager with a track record of coordinating and delivering software projects effectively.
Managing project scope, timelines, and team coordination to ensure successful delivery.
Applying Scrum and Kanban frameworks to optimize development cycles and team productivity.
Facilitating communication between clients, team members, and executive leadership.
Identifying potential project risks and implementing mitigation strategies.
Solvo
Educate potential clients regarding current lawsuits, Convert potential clients to clients, Work on clients contracts to get them signed
AreGlobal
Train and educate agents on the product, Ensure agents are doing things properly, Report any potential fraud, Offer feedback to improve service
TTech
Answer incoming calls for United Healthcare campaign, Resolve customer inconveniences in a timely manner, Deal with angry customers politely, Provide floor support when needed
CONSUMER SALES SERVICES COLOMBIA SAS
Fulfill quality assurance requirements of calls, Confirm information and ensure customer received confirmation number
4 semester basic college
High School
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Creating and maintaining detailed documentation for project processes and deliverables.
SEEUSATOURS
Supervise a team of 10 agents, Oversee the team to fulfill quality assurance requirements of calls, Coach, guide and motivate the team, Train new prospects
SUTHERLAND GLOBAL SERVICES
Assist customers for AT&T mobility chat campaign, Involved in sales of different products, Resolve customer inconveniences in a timely manner, Deal with angry customers politely, Handle 2 chats simultaneously
CONVERGYS
Answer incoming calls for AT&T mobility and prepaid campaigns, Involved in sales of different products, Resolve customer inconveniences in a timely manner, Assist customers with payment arrangements
SUTHERLAND GLOBAL SERVICES
Create and send reports to the client and internal managers, Do the schedules for agents and platforms, Resolve and report outages or inconveniences, Work with the Workforce manager team in India
CONSUMER SALES SOLUTION
Do cold sales calls, Fulfill quality assurance requirements of calls, Accomplish weekly sales targets
TELEPERFORMANCE
Answer incoming calls for Assurance Wireless campaign, Resolve customer inconveniences in a timely manner, Deal with angry customers politely
