Dedicated logistics coordinator and technical support team lead with proven ability to optimize processes, lead teams, and deliver exceptional customer service. Adept at troubleshooting and cross-functional communication.
Skilled in managing transportation workflows, tracking shipments, and ensuring timely deliveries.
Experienced in providing technical assistance, resolving customer issues efficiently.
Led team recruitment efforts, improving hiring processes and team performance.
Effective in liaising with clients and internal teams to ensure seamless operations.
Dlivrd
Coordinated and tracked the processing and movement of driver partners while providing just-in-time troubleshooting., Continual, tactical communication with external customers (Drivers, Clients) and internal stakeholders (Logistics, Success & Engagement)., Ensured a high level of driver partner retention and satisfaction by providing the best-in-class support., Resolved post-delivery issues by acting as platform intermediary between Dlivrd HQ and drivers., Managed cancellations, reassignments, and driver reimbursements where applicable., Assigned deliveries to a team of delivery partners using in-house software.
Washify
Spearheaded recruitment efforts, collaborating closely with HR to screen, interview, and select highly qualified candidates for technical support roles., Developed and implemented comprehensive interview questions to assess candidates' skills and qualifications, ensuring a successful and efficient hiring process., Supervised and led a team of technical support agents, providing guidance and support to maintain high-quality customer service., Monitored and evaluated agents' performance, identifying areas for improvement and implementing strategies to enhance customer satisfaction., Provided technical expertise to the team, troubleshooting complex issues and escalating when necessary to ensure prompt resolution., Analyzed common customer pain points and proactively addressed them through team training and process improvements.
5CA
Bachelor's
High School Degree
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Provide timely and accurate assistance to customers experiencing technical issues with gaming products or services., Troubleshoot and resolve customer inquiries via email, ensuring a satisfactory resolution., Stay up-to-date with the latest gaming products, features, and updates to provide informed support to customers., Document customer interactions and solutions accurately in the support ticketing system for future reference., Collaborate with other team members and departments to escalate and resolve complex technical issues.
