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Ricardo
Customer Service & Dispatcher with 17+ years in transportation and call center industries
Video resume
CSR/ Dispatcher
I was working as a dispatcher for a cap company for three years until I got the taxi driver's permit, in 2006 I start working CSR for Teleperformance until 2009 after that I work for Datazone and many other CS providers
Contact
Chihuahua City, Chihuahua, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Handled customer inquiries and problem resolution across multiple companies, demonstrating strong communication skills.
Dispatching & LogisticsAdvanced
Coordinated and managed dispatch operations for transportation services, ensuring timely vehicle allocation.
Transportation OperationsIntermediate
Gained experience as a taxi driver, understanding route planning and customer service within transportation.
Work-from-Home Customer SupportIntermediate
Adapted to remote customer service roles during the pandemic, maintaining effective communication.
Summary
Experienced customer service representative and dispatcher with over 17 years in transportation and call center environments, adept at problem-solving, coordinating dispatch operations, and providing remote support.
Key Achievements
- Worked as a dispatcher for a cab company for three years, gaining operational experience.
- Served as a CSR for Teleperformance from 2006 to 2009, developing customer handling skills.
- Transitioned to work-from-home roles during the pandemic, maintaining service continuity.
Skills
Customer ServiceDispatching & LogisticsTransportation OperationsWork-from-Home Customer Support
Published on CazVid - Jul 3, 2025