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Ricardo Jesus Mejia Colindres

San Pedro Sula, Cortés Department, Honduras

Customer Service & Support Specialist with diverse experience

  • Managed customer care, technical support, and sales across multiple companies, demonstrating adaptability.
  • Conducted quality assurance analysis by listening to and reporting on agent sales calls.
  • Handled detailed administrative tasks such as credit reporting, warehouse payments, and document labeling, ensuring accuracy and compliance.
Customer Service
Advanced
Provided comprehensive customer care and technical support in telecom and satellite radio services.
Communication & Support
Advanced
Facilitated sales, problem resolution, and client engagement through inbound and outbound calls.
Administrative & Reporting
Intermediate
Prepared daily credit reports, warehouse payments, and managed document labeling for mortgage processing.
Team Supervision & Department Oversight
Beginner
Led graphic design department and monitored student work, gaining foundational leadership experience.
Language & Education
Intermediate
Taught English, Math, Science, and Social Studies, developing classroom management skills.
See Full Skillset on CazVid
2001 - 2004
Translator for Medical Procedures
MERCY SHIPS
2000 - 2001
Accounting Assistant
Importadora Ferretera S. A. Imferra
Daily credit reports., Biweekly warehouse payments., Monthly Kardex Report.
2003
Head of the graphic design department
PUBLICIDAD Y COMERCIO (PUBLICOM)
2006 - 2007
4to. Grade Teacher
EDUCACION CRISTIANA SAMPEDRANA ECSA
Teaching English, Math, Word Building, Science and Social Studies.
2008 - 2009
Teacher Assistant
To monitor student work on Algebra, English and Reading.
February 2012 - September, 2013
Customer Care Representative for T-Mobile
STARTEK HONDURAS
Customer care, Technical support, Sales
October 2013 - March 2015
Customer care and technical support agent for SiriusXM
CONVERGYS HONDURAS
Customer care., Technical support for SiriusXM Satellite Radio., Sales for SiriusXM.
April 2015 - November 2015
Quality Assurance Analyst
ZERO VARIANCE
Listen, analyze and report agent sales calls.
February 2016 - August 2016
Hotel Reservation Specialist
ALLIED GLOBAL
Hotel customer care service., Hotel reservation sales., Customer care and technical support for: Tracfone Wireless, Net 10 wireless, SafeLink wireless.
June 2021 - September 2023
Production Partner
JET DIRECT MORTGAGE
Outbound calls to clients looking to get a mortgage loan., Pre-qualifying clients for a preapproval letter and loan process., Client personal documents labeling such as personal taxes 1040 and W2 and other personal documents. (PCI compliance), Appointments setting., Meeting confirmation calls., Setting up Zoom meetings., Order Inspection for house appraisals., Making and sending preapproval letters.
View Complete Work History
🎓
UNIVERSIDAD NACIONAL AUTONOMA DE HONDURAS
Bachelor's degree
2007
🎓
EGMONT HØJSKOLEN
Capacity Building Course Program
Completed December 2011
🎓
ACTION AID DENMARK
International Leader Training Seminar
Completed October 23, 2011
🎓
DANISH ASSOCIATION OF PEOPLE WITH DISABILITIES
2011
🎓
DANISH PEOPLE ORGANISATION FOR THE DISABLED ALONG WITH THE ASSOCIATION OF PEOPLE WITH SPECIAL CHALLENGES IN HONDURAS (APREH)
Capacity building course
September 2009
🎓
UNIVERSITY OF PEDAGOGICS FRANCISCO MORAZAN
E.S.L. DIPLOMAT
2007
🎓
HOLY SPIRIT TECNOLOGIC INSTITUTE
HIGH SCHOOL DEGREE
🎓
CHAMBER OF COMMERCE AND INDUSTRIES OF CORTES AND THE NATIONAL INSTITUTE OF PROFESSIONAL FORMATION
Noviembre 2004
🎓
THE NATIONAL INSTITUTE OF PROFESSIONAL FORMATION (INFOP)
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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